Refund policy

Return & Refund Policy

At Aurielle Jewellers, we take pride in providing high-quality jewellery. Due to the personal nature of our products and for hygiene and safety reasons, we have the following return policy.

Returns

We do not accept returns, refunds, or exchanges for jewellery purchased from Aurielle Jewellers if you simply change your mind or no longer want the item.

All jewellery, including necklaces, bracelets, rings, earrings, anklets, and other accessories, is non-refundable and non-exchangeable once delivered for hygiene and safety reasons.This policy helps us ensure that every customer receives brand-new, unworn jewellery.

Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, faulty, or you receive the wrong item, please contact us within 48 hours of receiving your order at auriellejewellers29@gmail.com

Please include:

* Your order number.
* A description of the issue.
* Clear photographs of the item and its packaging.

Once we have reviewed your request, we will provide an appropriate solution, which may include a replacement or refund where applicable.

 Return Address

If we request that a faulty or incorrect item be returned, it should be sent to:

**Aurielle Jewellers**
17 Exeter Road
CH65 8AW
United Kingdom

Please do not send any items back without contacting us first, as unauthorized returns will not be accepted.

Exchanges

We do not offer exchanges on any jewellery items due to hygiene reasons.

If you receive a faulty or incorrect item, we will arrange a replacement where appropriate.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you may have the right to cancel your purchase within 14 days under applicable consumer protection laws.

However, this right does not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons once they have been unsealed after delivery. Where applicable, Aurielle Jewellers reserves the right to refuse returns of jewellery that has been opened, worn, or used for hygiene reasons, except where the item is faulty, damaged, or not as described.

Nothing in this policy affects your statutory rights under applicable consumer protection laws.

Refunds

Refunds are only provided where an item is confirmed to be faulty, damaged, or incorrectly supplied, or where required by applicable law.

If a refund is approved, it will be issued to your original payment method within 10 business days after we receive and inspect the returned item (where a return is required).

Please note that your bank or payment provider may take additional time to process and post the refund.

If you have any questions about this policy, please contact us at auriellejewellers29@gmail.com